01Scope of This Privacy Policy
This Privacy Policy applies to information collected through the Design Kitchen & Bath Center website, online forms, appointment calendars, landing pages, advertising campaigns, phone calls, text messages, emails, consultations, and other interactions related to our remodeling services.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
02Information We May Collect
The information we collect depends on how you interact with us. It may include:
- Your name, email address, telephone number, and service address.
- Details about your kitchen, bathroom, cabinetry, or remodeling project.
- Your preferred appointment date, time, project timeline, and estimated budget.
- Messages, photographs, files, measurements, or other information you voluntarily submit.
- Records of phone calls, emails, text messages, and consultation communications.
- Device, browser, IP address, referring page, pages visited, and similar technical information.
- Advertising, campaign, form-submission, and website-interaction information.
03How We Use Your Information
We may use the information we collect to:
- Respond to your inquiry and contact you about your project.
- Review your remodeling needs and prepare for a consultation.
- Schedule, confirm, reschedule, or manage appointments.
- Provide estimates, proposals, project information, and requested services.
- Communicate by phone, email, or text message.
- Improve our website, advertising, services, and customer experience.
- Measure website traffic, form activity, and advertising performance.
- Protect our website, business, customers, and legal rights.
- Comply with applicable legal, regulatory, insurance, and recordkeeping obligations.
04Cookies and Website Analytics
Our website and service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies. These technologies may help the website function, remember preferences, understand how visitors use the website, measure form activity, prevent fraud, and improve performance.
Most browsers allow you to block or delete cookies through browser settings. Disabling certain cookies may affect website functionality or prevent some features from working properly.
05Advertising and Measurement Technologies
We may use advertising and analytics services, including tools provided by social media platforms, search engines, customer relationship management providers, and website hosting platforms. These tools may help us understand whether an advertisement or page led to a website visit, form submission, appointment, or other interaction.
Depending on your browser settings and the services involved, these providers may receive identifiers, device information, website activity, or campaign information. Their use of information is also governed by their own privacy policies.
06How We May Share Information
We do not sell your personal information for money. We may disclose information only when reasonably necessary for legitimate business purposes, including to:
- Employees, authorized representatives, and remodeling specialists assisting with your inquiry.
- Website, hosting, scheduling, CRM, email, telephone, text-message, analytics, and advertising service providers.
- Designers, installers, subcontractors, suppliers, engineers, permit professionals, or other project participants when needed for requested services.
- Professional advisers, insurers, accountants, attorneys, or auditors.
- Government authorities or other parties when required by law or necessary to protect rights, safety, or property.
- A successor or acquiring organization in connection with a merger, sale, financing, or transfer of all or part of the business.
Mobile information notice: Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with unaffiliated third parties for marketing.
07Phone Calls, Emails, and Text Messages
When you provide your contact information, you authorize us to contact you about your inquiry, consultation, appointment, estimate, or project. Communications may include telephone calls, emails, and text messages.
Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP. You may request help by replying HELP or contacting us directly. Opting out of promotional messages does not prevent us from sending necessary service-related communications where permitted.
08How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing projects, maintaining business and transaction records, resolving disputes, enforcing agreements, and satisfying legal, tax, insurance, and regulatory obligations.
Retention periods may vary depending on the type of information and the nature of our relationship with you.
09Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. You should use care when transmitting sensitive information online.
10Your Privacy Choices and Rights
Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain targeted advertising, profiling, or data-sale activities where those rights apply.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.
11Children’s Privacy
Our website and remodeling services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.
If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.
12Third-Party Websites and Services
Our website may link to financing providers, manufacturers, social media platforms, scheduling services, or other third-party websites. We do not control the privacy, security, or content practices of those third parties.
Review the privacy policy of any third-party website or service before submitting personal information.
13Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services, technologies, or legal obligations change. The revised policy will be posted on this page with an updated date.
Your continued use of the website after an update means that you acknowledge the revised policy.
14Contact Design Kitchen & Bath Center
Contact us with questions about this Privacy Policy or to submit a privacy request.